I was generalizing, not talking about this specific "feature".
The ADA and related regulations require that certain capabilities be made available for those with specific disabilities. That does not mean that we ALL have to have "handicapped" devices (yes i'm going to use that term because in the gadget world, that's what it is). Verizon's attitude is that because of the disabilities requirement, we ALL should have devices with features in them that non-disabled people neither need nor would want.
THAT is the insane attitude I was attacking. It's a MUCH bigger attitude problem than just "nobody complained so we don't see why its a problem". It's an attitude of design itself, at the core of the company, and not just an attitude of customer service.
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Date: 2007-11-19 05:51 pm (UTC)The ADA and related regulations require that certain capabilities be made available for those with specific disabilities. That does not mean that we ALL have to have "handicapped" devices (yes i'm going to use that term because in the gadget world, that's what it is). Verizon's attitude is that because of the disabilities requirement, we ALL should have devices with features in them that non-disabled people neither need nor would want.
THAT is the insane attitude I was attacking. It's a MUCH bigger attitude problem than just "nobody complained so we don't see why its a problem". It's an attitude of design itself, at the core of the company, and not just an attitude of customer service.